Palm Pre and Palm OS troubleshooting tips
The Palm Pre will be launched on June 6th, 2009, and with it comes the problems associated with any launch. At the same time, the newest Palm OS will also be released. If you're new to the Palm OS or if you're upgrading, the following links and support lines can help make this transition an easy one.
Customer Setup Help Line: (866) 750-PALM. This number should be used AFTER
setup is completed in store and profile is created. If customers have any
questions on 'how to sync with this or that' this is a great line to connect to
and will be available for all customers post 90 days of purchase.
Here are some additional tools available for Palm Customers: 1) On the Pre there is a 'Help' application in the launcher. At
launch it will have general and context sensitive help notes and links to
video. 2) On www.Palm.com/support, we will post tutorials and knowledge
articles if customers have more specific questions. 3) At launch we will
also have a 344 page PDF of the user guide on the Palm support site. 4) On http://learning.palm.com/sprint there will be product
tutorials that customers can look at including tips and tricks (this will go live on 5am PDT on June 6th)
Palm is eager to help our existing PalmOS customers make the transition to the
Palm WebOS platform. In particular, customers who are users of Palm Desktop
software on both Windows and Mac have to make important decisions about where to
store their personal data and how to sync that data to their new Pre phone. To
ensure a positive customer experience, Sprint should take special care to
identify these customers and as often as possible point them to special Palm
resources, like our palm.com/migrate-pre website and our Setup Help line
(866-750-PALM).
Any other specific
questions on migrating data (Outlook desktop edition, ACT, etc), please point
customers to palm.com/migrate-pre which will be available at 5:00AM PT
Saturday.
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What can I do to fix it?
Uninstall and Reinstall the Palm desktop and hopefully that will work.